Executive - IT Support

About the Role As an IT Support Executive, this individual will play a crucial role in providing technical assistance and support (hardware and software) to an organization's users.

Responsibilities • Drive closure of local IT user calls within the specified SLAs.

• Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager.

• Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and

• Hardware failure report.

• Co-ordinate with Manager & Engineers for any process, management changes or technical support changes.

• Coordinate with Procurement team and ensure stock availability for daily operations.

• Act as a reliable point of contact for the Service Desk team for issue escalations & nonstandard service requests.

• Create conducive team-atmosphere by applying required motivation levels

• Plan and execute maintenance schedules.

Skills • You possess strong problem solving skills with ability to organize and analyze data

• You are confident, creative, proactive in taking initiatives and achieving them

• You are a goal-oriented individual with a strong attention to detail

• Should have basic knowledge of Mac, Linux and Network Installation, configuration and Managing of Windows 7 up to Windows 10 machines.

• Should have excellent Windows Desktops OS troubleshooting skills including hardware troubleshooting skills.

• Installation, configuration & management of Servers, WiFi Router and Network devices.

• Installation and management of mail applications like MS Outlook and Thunderbird.

• Should have hands-on experience with Google Apps (Gmail, Google Docs, etc)

• Monitoring of Servers and Network devices to ensure minimal downtime.

• Inventory management for hardware and software.

• Backups and profile migration for users co-ordination with vendors for timely resolutions on hardware related calls.

• Manage centralized Kaspersky Antivirus server, WSUS, WDS, File & Print services

• Basic knowledge of DHCP, DNS, SCCM and good knowledge of RAID

• Should know how to upgrade firmware and BIOS

• User and security access management using Active Directory Services

Experience and Qualifications • Graduation in IT is highly preferable.

• Candidate should have good knowledge of IT products.

• You have 3+ years of relevant experience

• Shift Working hours involved , candidates should be comfortable working in shifts.