Contact us

Email

support@applyfalcon.com — for anything at all: a payment that went wrong, an application that did not send, a refund, or a bug you would like fixed.

We answer within 2 working days, usually sooner. There is no phone queue and no ticket number; a person reads it.

What to include

Write from the email address on your account, so we can find you without asking you to prove who you are.

For a problem with an application, the company and job title are enough for us to find it. For a payment, the date and amount.

Something urgent about money

If you have been charged and your plan did not change, say so in the subject line and email support@applyfalcon.com. Those go to the front of the queue.

We can see every payment against your account, so we can usually confirm what happened before you have to explain it.

Reporting a security problem

If you have found a vulnerability, email support@applyfalcon.com with "security" in the subject and please give us a chance to fix it before telling anyone else. We will confirm receipt within 2 working days and keep you posted.